Robert Fallon is the affable 20-something who wields that tool at Porsche of the Main Line.
“I work interdepartmentally — answering queries from sales and service clients,” said Fallon, a former Midas mechanic.
It’s a demanding job that involves taking phone calls and answering emails and texts 24 hours a day. Fallon receives about 50 queries daily — from how to activate the auto high-beam assist feature to deciphering error codes.
“Robert’s experience as a technician is invaluable because he’s not going to immediately default and make it service’s problem,” DiStanislao said.
When Fallon can’t resolve a customer concern remotely, he hits the road. He once traveled 180 miles round trip to northern New Jersey to help a customer get their Porsche Panamera to work with the garage door opener.
On that vehicle, the HomeLink garage opener module and the lane-change assist module are located in the same area, Fallon said.
“The frequencies overlap, preventing the car from communicating with the garage door motor,” he said. “You have to disable the lane-change assist module in the vehicle, requiring fuses to be pulled from under the passenger seat.”
The fix took five minutes, while the trip itself took Fallon a few hours.